Terms and Conditions

Introduction

These Terms and Conditions outline how our pharmacy collects, stores, and uses patient-specific data, including telephone numbers, in accordance with UK GDPR and all applicable data protection laws. By using our services, you acknowledge that you have read and agree to these terms.

Data We Collect

We may collect the following types of personal data when it is directly relevant to your medical care or necessary for the safe provision of pharmacy services:

• Your full name and date of birth
• Contact information, including your telephone number
• Medical history, current medications, and prescriptions
• Records of consultations, services provided, and clinical interventions
• Any additional information you choose to provide that relates to your health

Purpose of Data Collection

Your data is collected and used strictly for purposes related to your medical care and the safe, legal operation of pharmacy services. This includes:

• Dispensing medication and managing prescriptions
• Contacting you regarding your medication, clinical services, or health advice
• Providing NHS and private clinical services such as vaccinations, health checks, and consultations
• Ensuring accurate records for your ongoing care
• Meeting legal and regulatory obligations required of UK pharmacies

Storage and Security

We store personal data securely using approved systems that comply with NHS and UK GDPR standards. Your data is protected against loss, unauthorised access, alteration, and disclosure. Only authorised members of the pharmacy team may access your information, and only when necessary for your care.

Sharing Your Information

Your information may be shared with healthcare providers or relevant authorities when required for your medical care or to meet legal obligations. This may include:

• NHS services and systems
• Prescribers such as GPs, nurses, or independent prescribers
• Regulatory bodies where legally mandated
• Emergency services if required for your safety

We never sell or share your data with third parties for marketing purposes.

Your Rights Under GDPR

Under UK GDPR, you have the following rights regarding your personal data:

• The right to access the information we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data when legally permissible
• The right to restrict or object to certain types of data processing
• The right to data portability, where applicable

Requests may be made directly to the pharmacy. We may need to verify your identity before responding.

Retention of Data

We retain patient records only for as long as required by law or necessary for the safe provision of healthcare. Pharmacy records often have minimum retention periods set by NHS and regulatory guidelines.

Use of Your Telephone Number

By providing your telephone number, you consent to its use for matters relating directly to your healthcare. This may include:

• Notifications about prescriptions or medication availability
• Appointment reminders and clinical service updates
• Contact regarding urgent matters affecting your treatment

We will not use your number for marketing unless you explicitly opt in.

Changes to These Terms

We may update these Terms and Conditions to reflect changes in law or pharmacy practice. The latest version will always be available upon request.

Contact Information

For questions about these Terms and Conditions or GDPR rights, you may contact the pharmacy directly during opening hours: